Americas Preferred Home Warranty
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Americas Preferred Home Warranty Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Americas Preferred Home Warranty has 3.1 star rating based on 81 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Pros: Being able to use my own contractor, Excellent service and coverage, That the home seller paid the premium.
Cons: Try to get out of providing service, Unprofessional scam artist, Poor service.Recent recommendations regarding this business are as follows: "APHW is awesome!", "I do not recommend buying from this company!", "Do not use this company", "I highly recommend America's Preferred Home Warranty and to have it included in the sale agreement when purchasing a home.", "Will recommend.".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Americas Preferred Home Warranty has 3.1 star rating based on 81 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Pros: Being able to use my own contractor, Excellent service and coverage, That the home seller paid the premium.
Cons: Try to get out of providing service, Unprofessional scam artist, Poor service.Recent recommendations regarding this business are as follows: "APHW is awesome!", "I do not recommend buying from this company!", "Do not use this company", "I highly recommend America's Preferred Home Warranty and to have it included in the sale agreement when purchasing a home.", "Will recommend.".
Most users want Americas Preferred Home Warranty to offer a solution to their issues.
Review authors value the most Turnaround Time and Location. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top Americas Preferred Home Warranty Reviews
"Testing"
This is a test to find out why reviews are not posting correctly on this website. I am forced to write 100 symbols. User's recommendation: APHW is awesome!
"Worst experience ever. They probably won't pay for even part your repair."
Waste of time and money. AND there is a max of $500 (minus deductible) for Electric, plumbing and heating/AC. This means any repair needed...IF they cover it...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Jackson, Michigan
Testing
User's recommendation: APHW is awesome!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Phoenix, Arizona
Worst experience ever. They probably won't pay for even part your repair.
We got a call from the company. They reviewed the case and decided they would cover the repair in the amount allowed, which was $500. I am very pleased with this.
This means any repair needed...IF they cover it (and the wording is such they probably will not...especially with electrical) is $400. AND after you've spent hours on the phone.
So my experience. A breaker to our stove kept tripping and we called the warranty company, opened a claim, and had an electrician come out. The electrician could verify that one of the wires was not getting full charge to the appliance which means somewhere in the line the wire was compromised.
The fix is to run a new wire to the appliance.
The warranty company REQUIRES the wall to be opened up and the exact area found where the wire is compromised.
This could be 20 feet of drywall. THEN they will only pay to have that section of wire (If it is due to normal wear and tear) fixed. So if the wire is broken, cut by a staple holding it on the stud...IT's not covered. I asked what NORMAL WEAR AND TEAR is and the supervisor could not get me an answer other than...get this...what WE deem as normal wear and tear.
So think about that. I asked if a wire heating up and cooling down due to normal use, and this action caused it to rub against the bracket that holds the wire in place causing *** in the sheathing and then the wire arcing...was this normal wear and tear...the supervisor said if they decided it was, but could not confirm if that was normal.
So I ask you. are you willing to have 20 feet of drywall opened up, to find an issue in a 1 foot section of wire that happens to somehow be covered.
Then they will only pay to fix the 1 foot of wire, not the drywall repair. AND the total will only be covered up to $500.
JUST Awful.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Henderson, Kentucky
Horrible service and company!
We paid for a 2 year home warranty with this company. They made us jump through hoops to file a claim.
We followed all of the steps by finding our own contractor, having the contractor call them before service. We had the work done to our broken AC unit. Only to be told that they will not pay a cent. We bought our house one year ago and did not purchase the AC unit but because there was a manufacturer warranty, they will not pay!!!
We then called the manufacturer who will not pay because the unit was not registered by the previous owner and we were told that we would have used their distributor for the AC part. We then call our paid home warranty company back to be told they will file another claim because they do not want their customers to jump through hoops when we have paid for a service! Then this morning to be called and told they will not pay a cent because their is a manufacturer warranty! Really what is the point in paying them almost 800.00 for a 2 year warranty when they do everything they can to make you jump through hoops and not pay you a cent.
I do not recommend this company.
Super sad!!! You pay them for a service that they do not provide.
- Having t call the agent so many times
- Unprofessional scam artist
- Scam artists did not want to really help anyone
Preferred solution: Deliver product or service ordered
User's recommendation: I do not recommend buying from this company!!!!!
Hello April, Thank you for taking the time to submit your review; I can understand your frustration with the claim determination. The contract provides protection against breakdown of specific items due to normal wear and tear.
It does not cover everything, and it may not cover the entire cost of repair or replacement of a covered item. Specific to this matter, it does not cover any costs due to repair, replacement, installation and labor of any covered system or part while under existing manufacturer’s warranty or third-party service plan/agreement. Upon review of your claim, however, I am pleased that we were able to make an adjustment to approve the full amount of your estimate. Thank you for speaking with me so I could go over the adjustment with you.
Also, if you are looking for ways to beat the heat this summer, don’t sweat it! Our blog has several great articles including this one that contains the info and tips you need to stay cool this summer.
Check it out here: https://***/3A1IdzB. Respectfully, Customer Care Support Team CustomerCareSupport@aphw.com America's Preferred Home Warranty
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chino, California
Recent experience with Americas Preferred Home Warranty
After purchasing a new home, we needed to access our America's Preferred Home Warranty Plan (APHP) for some repairs that did not surface during the inspection. The response time to our claim was immediate over the phone with absolutely no wait time and the directions provided were clear and easy to follow.
The agents that we spoke with from AHW were professional and courteous and clear communicators. When the plumber arrived to make the repairs, APHP was easily accessible by phone to talk with him.
The check for reimbursement came immediately, in less than a week. Overall, we had a great experience with APHW and glad that we insisted on having a warranty as part of our purchase package for the home.
- Cover the cost of unexpected repairs
- Rather high deductible
User's recommendation: I highly recommend America's Preferred Home Warranty and to have it included in the sale agreement when purchasing a home.
Hello Diana, Thank you for your wonderful review, I am pleased to see that you have enjoyed our award-winning customer service and easy claims process. This short video may come in handy for you later on, to help maintain the work that was done to your plumbing:https://***/3zhbcge I'm also happy to hear that you've enjoyed the rapid reimbursement and are recommending us to your friends and family!
Thank you so much! Respectfully, Customer Care Support Team CustomerCareSupport@aphw.com America's Preferred Home Warranty
Ontario, California
Poor quality service from this scam of a company
- Scam alert
Preferred solution: Let the company propose a solution
User's recommendation: Do not use this company
Hello, Thank you for taking the time to leave us a review. I can understand your frustration, and I would like to go over your claim(s), but I am unable to locate your account with the limited information provided.
Please send this review along with your property address and contact information to customercaresupport@aphw.com and I will be in contact with you. Respectfully, Customer Care Support Team CustomerCareSupport@aphw.com America's Preferred Home Warranty
Columbus, Georgia
Warn against purchase
Hello, Thank you for taking the time to leave us a review. I can understand your frustration, and I would like to go over your claim, but I am unable to locate your account with the limited information provided.
Please send this review along with your property address and contact information to customercaresupport@aphw.com and I will be in contact with you. Respectfully, Customer Care Support Team CustomerCareSupport@aphw.com America's Preferred Home Warranty
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Positive review
- Being able to use my own contractor
- None at this time
User's recommendation: Will recommend.
Hello Megan, Thank you so much for this wonderful review of your experience with America’s Preferred Home Warranty! I am pleased our award-winning customer service department was able to assist you and that your reimbursement was processed quickly.
Please do not hesitate to contact us with any questions or to file any additional claims.
We are available 24/7/365 at 1.800.648.5006 and we look forward to speaking with you. Respectfully, Customer Care Support Team CustomerCareSupport@aphw.com America's Preferred Home Warranty
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Positive experience
Hello Chris, We greatly appreciate this review of your experience and we are pleased to have been able to assist you with the replacement of the water heater! Please do not hesitate to call with any questions or claims.
We are available 24/7/365 and can be reached at 1.800.648.5006.
We look forward to taking your call. Respectfully, Customer Care Support Team CustomerCareSupport@aphw.com America's Preferred Home Warranty
Very Unhappy
This "policy" was included as part of our home closing, and what an absolute joke it is! Won't cover anything if previous owners even touched it and will give you the bare minimum on any older systems or appliances. Not to mention the complete hassel it is to even have any work done..file a claim, have a contractor call before work, get an okay from them..so ridiculous!
Preferred solution: Let the company propose a solution
User's recommendation: Do not waste your money on this!
Hi Michelle, Thank you for taking the time to leave us a comment. With the information provided I was able to review your claims for a better understanding.
The warranty assists with specific items that fail due to normal wear and tear. It does not cover everything, and it may not cover the entire cost of a covered repair or replacement. In addition, systems beyond the manufacturer’s/ industry standard life expectancy are covered at the sole discretion of the Company. Upon reviewing your claims, I am happy to see that we were able to approve an amount to assist with replacing your 30-yr-old air conditioner.
Once the work is completed, please email your paid-in-full invoice, and give us a call to confirm your mailing address for reimbursement. Should you need further assistance, our Customer Care Team is available 24/7/365.
Please call us at 800.648.5006; we are standing by to take your call. Respectfully, Customer Care Support Team CustomerCareSupport@aphw.com America’s Preferred Home Warranty
Great service, renewed contract
When purchasing my home, we elected to have APHW just in case something should go wrong within our first year living in the house. We chose an additional pkg to cover our new pool.
Within months of living in the new house, the pool pump went out.
The claims process with APHW went amazingly smooth. A new pump was installed and payment was settled.
User's recommendation: APHW should be heavily considered
Hi Erin, Thank you for the wonderful 5-star review, and for your renewal! We know unexpected repairs can be very stressful; we have a simple 3-step process that makes it easy, fast, and efficient for our homeowners to file claims.
Should you need assistance in the future, please do not hesitate to call us at 800.648.5006; our Customer Service Team is available 24/7/365 and standing by to take your call. Respectfully, Customer Care Support Team CustomerCareSupport@aphw.com America’s Preferred Home Warranty
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Had a good experience with APHW last year so I just renewed
User's recommendation: There is a deductible for every covered service claim. This is a limited contract so certain repairs or specific items may not be fully covered. You should read the policy terms and conditions outlined in the APHW brochure prior to purchase to see if the plan makes sense for your situation.
HI David, Thank you for taking the time to leave us such a wonderful review! Providing excellent customer service in an efficient manner is our #1 priority along with offering many affordable options for our homeowners.
I am happy to see we were able to provide this for you. If you find you need our assistance in the future, please don’t hesitate to call us at 800.648.5006.
Our Customer Service Department is available 24/7/365 and ready to help. Respectfully, Customer Care Support Team CustomerCareSupport@***.com America’s Preferred Home Warranty
Painesville, Ohio
Warning
Read details carefully they don't cover much
Do not purchase. Backed out on covering most of my items.
Not worth the money or time.
Preferred solution: Let the company propose a solution
User's recommendation: Do not purchase
Hi Mark, Thank you for leaving a review. I can understand your frustration and would like to review your claim; however, with the limited information here, I am unable to do so.
Would you please email your claim number and property address to CustomerCareSupport@aphw.com so that we can review your claim? Respectfully, Customer Care Support Team CustomerCaresupport@aphw.com America’s Preferred Home Warranty
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Provide Feedback & Describe Experience
User's recommendation: Highly Recommend
Hello Rhyan, Thank you for submitting a review of your experience with our award winning customer service! I am happy to see you have enjoyed the simple 3 step claims process and efficiency we strive for.
Feel free to contact us at any time with questions or to file claims if the need arises.
We look forward to taking your call. Respectfully, Customer Care Support Team CustomerCareSupport@aphw.com America's Preferred Home Warranty
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Happy Customer
Preferred solution: Recommendation
User's recommendation: Trust APHW. Excellent company.
I meant 10x cost of the policy, notbthe repair.
Pleased with service
The staff at customer service center have been helpful and courteous. They have good response time with request.
I love being able to pick my own contractor that I choose. They have several payment options for your contractors to be paid even paying them by their credit card over the phone if the contractor is registered with them. I usually choose reimbursement and haven't had any issues.
The payment is sent by mail within a week. Great experience has been great Try it out it out.
Preferred solution: just giving review
Hello Lazanna, Thank you for filling out (sounds like they are filling out a form) providing this review of your experience with APHW. I am pleased you have enjoyed the convenience of choosing your own contractor and have been satisfied with our award winning customer service.
We understand the burden that comes with unexpected break downs in the home and we strive for excellence when assisting you during this hard difficult time.
Please do not hesitate to contact us with further questions or claims, should the need arise. Respectfully, Customer Care Support Team CustomerCareSupport@aphw.com America's Preferred Home Warranty
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Denial after denial - they pay for *nothing*
***update: just look at the company’s reply below. It explains things better than I can. Jeez.
**update: see the email screenshot below. What kind of company refuses to put in writing its reason for denying a claim? Scam.
- Poor service
- Try to get out of providing service
- Unprofessional scam artist
Preferred solution: Full refund
User's recommendation: Avoid this company
Who is Jolene? My name is Marc and I never made a dishwasher claim and you never approved $1 for either of my claims.
Good lord. My claim number is on both of the email screenshots I posted here. You guys continually amaze me. Nate from your office called me after my Home Advisor review went up.
He changed your story again and said you couldn’t pay my claim because you couldn’t reach the contractor who did the work. This just isn’t true. The contractor refuses to speak with you again because of your behavior when you spoke to him at my house. Your scam is reprehensible.
I guess you should probably find Jolene and give her your line of BS.
You can copy and paste it. I don’t mind.
Companies Similar to Americas Preferred Home Warranty
American Home Shield
“Why is it IMPOSSIBLE to get a number for frontdoor's corporate office? I have been dealing with American...“
Choice Home Warranty
“After many years of being a customer they are denying my claim for my refrigerator based on the drain...“
Select Home Warranty
“No one has called regarding service on my air conditioner. It used to take 1 day to get info about the...“
Pomps Tire
“I took my truck in for an alignment. First the customer service was shabby at best. I wasn't greeted or...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Hello William, Thank you for taking the time to submit your review; I can understand your frustration with the claim determination. This contract provides protection against the breakdown of specific items due to normal wear and tear.
It doesn't cover everything, and it may not cover the entire cost of repair or replacement of a covered item. The contract requires a diagnosis, including the cause of failure, to determine if coverage applies under the terms of the warranty. Upon review of your claim, I see your technician advised us that the wire running to your cooktop was compromised, stating that the voltage was low. He suspected that a screw might have pierced the wire or that it may have been nicked by something.
While that scenario is not normal wear and tear, as he was unable to provide a precise cause of failure, I am happy that upon review we were able to approve your claim for an amount to help offset the cost of your electrical repair. Also, we did not advise at any time that the warranty requires the wall to be opened to approve the claim. If access is needed to provide a diagnosis or cause of failure to determine coverage, it is up to you as the homeowner to authorize your technician to gain access for that purpose. During the call with the technician, he stated that he had already opened a small hole in the wall while trying to locate the compromised wire and determine how it failed.
Thank you for speaking with us today about the approval on your claim. Please give us a call once the work is completed so we can begin the reimbursement process. Our customer service department is available 24/7/365 at 800.648.5006. When the season means more time in the kitchen, the last thing you need is for your stove or oven to quit on you.
Check out this short article with some great maintenance tips to help keep your stove or oven running smoothly: https://***/3tHW6zi. Respectfully, Customer Care Support Team CustomerCareSupport@aphw.com America's Preferred Home Warranty