Americas Preferred Home Warranty Reviews

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Professional

Service was thorough and professional. Only thing I would change is that the owner pays ahead and then reimbursed. It would be more convenient if the warranty company paid up front.
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1 comment
#1511681

Thanks for your positive comments, we appreciate the feedback. America's Preferred Home Warranty can pay contractors on the spot with credit card after repairs are completed.

We are here to help you and am glad we could assist with this claim. Please remember that we are here for any future claims as well.

ID
#1293928 Review #1293928 is a subjective opinion of poster.
Product
Americas Preferred Home Warranty Warranty
Reason of review
Problems with payment
New Reviewer

Easy to work with customer service

Customer service explained all the details of what was needed from me and the contractor onsite. It was easy to get the question answered that I needed. Customer service was helpful, and was very pleasant and easy to understand while going over what my policy would cover. It was easy to call and get a hold of customer service once the contractor was onsite, the spoke with the contractor and I felt comfortableHappy with the out come of the service that they provided. They called back at a time that was convenient for me and that service was covered. I also like that I can pick my own contractor to do the work, they do not hold you to use one of theirs and they give you numbers of contractors in the area that other customers used.
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1 comment
#1504895

Thanks for your positive comments. We always strive to help homeowners.

ID
#1284560 Review #1284560 is a subjective opinion of poster.
Service
Americas Preferred Home Warranty Claim
Reason of review
Good customer service
New Reviewer

All-around good service

I've only had to use their services one time and it was very easy. I called while a contractor was on site, and was able to reach a customer service agency immediately! Even then, after working with the agent and the contractor, it was very clear to me what was covered and what might not be covered. The agent was very friendly, said she would call back soon after she had to follow up on something, and actually did call back! I received a check in the mail shortly thereafter just like she said. I understand that not everything will be covered, but I was happy that the coverage on the phone was what matched my contract.
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1 comment
#1504896

Thanks for your feedback. Glad we could assist you. APHW strives to help homeowners.

ID
#1284373 Review #1284373 is a subjective opinion of poster.
Service
Americas Preferred Home Warranty Customer Care
Reason of review
Good customer service
New Reviewer

Wouldn't cover air conditioner repair

We purchased our home and realtor chose this warranty company. We never received a policy just a pamplet with the phone number.we had our a. c. Repaired paid for it then started calling to file a claim first time I was twelfth in line then fifteenth then ninth so I waited almost an hourlong be told I wasn't going to be paid back because I was supposed to call while the repair person was here to tell them what was wrong. Sure like the repair person is going to wait can hour while I try to get ahold of the warranty company. I had used other warranty companies in the past and called after sent them the bill stating what repair was made and was sent a check. I was going to renew when the policy ended but not now I would just be wasting my money.
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ID
#1274242 Review #1274242 is a subjective opinion of poster.
Service
Americas Preferred Home Warranty Homeowners Policy Claim
Cons
  • Unprofessional scam artist
  • Try to get out of providing service
Reason of review
Poor customer service
Loss
$169
Preferred solution
Full refund
New Reviewer

Will not allow additional coverage

I have had APW for over a year and was very happy with them. They covered my air conditioner and other things. But , renewal time was 5/4/18 and when I renewed no one asks if you want additional coverage but I had talked with my husband prior to renewal and we had agreed to add our washer and dryer as we are traveling this summer and will have a house watcher staying there . we just wanted all of the appliances covered in case something would happen while we were gone. Anyways, I called the warrenty place around 5/11/18 and was told someone would call me back, No one called me back so I called again and was told it is not possible to add additional coverage since I already renewed. I then requested to cancel and was sent a letter to cancel but no attachment for cancellation. Finally on 6/4 one of the employees sent me the needed form ( very sweet) and stayed on the phone to ensure I got it. I guess I will find another home warrenty as we travel a lot and it is convenient. Too bad the operators don't ask if additional coverages are requested upon renewal as it just slipped my mind.
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1 comment
#1507907

Hello,We are unable to find you in our system, what is either your contract number, claim number, or street address of the home. Please send in an email to CustomerCare@APHW.com

ID
#1271401 Review #1271401 is a subjective opinion of poster.
Product
Americas Preferred Home Warranty Warranty
Pros
  • Being able to use my own contractor
Cons
  • Having t call the agent so many times
Reason of review
not allow additional warrenty
Preferred solution
Let the company propose a solution

You people suck

First you people could not pay for my sewer to get fixed and now you say you cant fix my roof that leaks in my bathroom. Because its a flat roof it should not matter its part of the *** house you people are the biggest scam everAngryAngryWtf
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1 comment
#1506688

Hello,We are unable to find you in our system, what is either your contract number, claim number, or street address of the home. Please send in an email to CustomerCare@APHW.com and I will follow up on this for you.Best regards,CustomerCare@APHW.com

ID
#1269409 Review #1269409 is a subjective opinion of poster.
Service
Americas Preferred Home Warranty Claim
Reason of review
Poor customer service
New Reviewer

Service for a Broken Toilet

My Renter called that the toilet was stopped up and not working right even after he plunged it twice. He called Americas Preferred Home Warranty and received excellent service! We used our own Plumbing Contractor and got approval for the entire replacement job. I sent the bill by email, the contractor verified the work was completed and I received my check in 4 business days. I appreciate being able to use my own Contractor- a man I trust and have done business with for 20 years. I also liked how the APHW representative kept in touch with me (as the Owner) throughout this process. I am glad to have the Warranty when I bought this home and upgraded to the Buyers's premium after purchase. I recommend this company to my friends that have rental property .
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2 comments
#1503913

Thanks for your feedback. America's Preferred Home Warranty covers many items including plumbing and electrical issues, appliances and more. We strive to help homeowners.

#1491753

There warranty clearly says toilets are not covered. This is a fake review

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ID
#1252918 Review #1252918 is a subjective opinion of poster.
Product
Americas Preferred Home Warranty Home Warranty
Pros
  • Being able to use my own contractor
  • Excellent service and coverage
  • That the home seller paid the premium
Reason of review
Good customer service
New Reviewer

Great Experience

Lets start with I'm a senior citizen and appreciate any business companies rep that listens to my issues and takes time to explain things to. I have never used a home warrenty plan before but thought as I get older and the home gets older I might need it. One day I let my garage door down and as it lowed I heard a loud noise. I had forgotten about the warrenty and paniced about how i would get it fixed. I finally rememberedbthe warrenty and called American Home and to my delight got a wonderful rep who explained everything..she answered my questions and walked me through everything. You don't know how much i appreciated the help and the cable had broken and it was repaired and working that afternoon. I just recommended American Preferred to a neighbor yesterday and will continue to recommend them.
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1 comment
#1503920

Appreciate your feedback with APHW, thanks for sharing.

ID
#1247913 Review #1247913 is a subjective opinion of poster.
Product
Americas Preferred Home Warranty Home Warranty
Reason of review
Good customer service
New Reviewer

Nothing like a hot shower!

I had an excellent experience with the America's Preferred Home Warranty, only wish I had their info sooner! When we all arrived at our new home after a 2,400 mile road trip all we wanted to do was shower, but one of them only had cold water. Of course after having a friend look at it he thought we would have to dig in and I would pay him to do so. Well the next day my realtor sent me my home warranty from APHW! I called and spoke to a very sweet operator and she told me to send in my inspection and call a plumber. Finally, the plumber takes a look and he diagnoses the missing hot water problem, we call APHW together on speaker, then he starts the repair, and finally I'm billed. Sending in my receipt to APHW was simple because I just had to take a picture of it and email it . I recieved that check in no more than 3 days ! The operators at APHW were very friendly and the warranty was a relief for someome like me who worries about everything that can go wrong!
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1 comment
#1503919

Thanks for your positive comments. We always strive to help homeowners.

ID
#1245951 Review #1245951 is a subjective opinion of poster.
Service
Americas Preferred Home Warranty Homeowners Policy Claim
Reason of review
Reliable warranty

Nothing covered?!

I am a first time home buyer and called about the washer leaking. It’s not covered! I then called today about the Icemaker in the freezer. The refrigerator is covered however the icemaker is not. Such a rip off, I don’t even know why I purchased a home warranty
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1 comment
#1503931

Hello,I am very sorry about this experience. However we are unable to find you in our system, what is either your contract number, claim number, or the street address of your home.

Please send in an email to CustomerCare@APHW.com and I will follow up on this for you. Best regards

ID
#1230545 Review #1230545 is a subjective opinion of poster.
Product
Americas Preferred Home Warranty Home Warranty
Reason of review
Not as described/ advertised
New Reviewer

Great warranty company

We have had to use this warranty twice. We had no problem getting repairs approved and prompt payment. I have recommended this company to clients of mine as well.
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1 comment
#1503906

Thanks for sharing your positive experience with America's Preferred Home Warranty. We appreciate the honest feedback and strive to help homeowners in their time of need, within the terms and conditions of the home warranty agreement. For further assistance with any issues please give us a call 24/7/365 at 800-648-5006 or email us at CustomerCare@APHW.com.

ID
#1225176 Review #1225176 is a subjective opinion of poster.
Product
Americas Preferred Home Warranty Warranty
Reason of review
Reliable warranty
New Reviewer

Fantastic Service!

America's Preferred Home Warranty offers great service!! The whole process was a very smooth transaction and the folks I spoke to were very easy to work with. From start to finish, it was completed very quickly. The customer service rep that I spoke with when I filed my claim seemed to genuinely care and was very thorough while seeing what she could do to provide the best warranty coverage for my appliance. Even our contractor that we hired remarked on how great they are to work with and how easy it was to complete the claim. My husband and I are very happy we got the home warranty when we purchased our home and would recommend it to everyone.
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1 comment
#1503900

We appreciate your feedback and are here to help homeowners in their time of need.

ID
#1225110 Review #1225110 is a subjective opinion of poster.
Product
Americas Preferred Home Warranty Appliance Warranty
Pros
  • Excellent service and coverage
  • That the home seller paid the premium
  • Being able to use my own contractor
Reason of review
Good customer service
New Reviewer

Great company!

We have an amazing account representative. We've been with the company for 5 years and the SAME rep calls us to discuss our renewal each year. Our claims are processed efficiently with care. Everyone we've dealt with at America's Preferred Home Warranty has had a wonderful and helpful attitude. Definitely worth the money. I would recommend them to anyone who owns a home! They are able to answer our questions quickly and completely. There are payment options and deductible options to fit your budget. We've never had any issues and I can't imagine not renewing our warranty in the future. The coverage is great and there are different options available depending on your needs. The basic coverage is quite thorough.
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1 comment
#1503898

Thanks for your comments. We always strive to help homeowners.

ID
#1216466 Review #1216466 is a subjective opinion of poster.
Service
Americas Preferred Home Warranty Homeowners Policy Claim
Reason of review
Good customer service
New Reviewer

Excellent experience

I am a first time home buyer and I was only in my new home for 5 days when my sewer pipe clogged and backed up - I was in tears! Moving, buying a house, all are so stressful without a major problem cropping up in the first week - what a horror! Luckily, I chose to purchase a warranty through this company, and what a godsend....they made the whole experience as positive and painless as possible, and were a real help in a time of great stress. I have already decided that I will be renewing my warranty with them! I really appreciate all that they did for me, and look forward to any future interactions I may have with them.
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1 comment
#1503909

Really appreciate your feedback on your experience with APHW, thanks for sharing.

ID
#1215707 Review #1215707 is a subjective opinion of poster.
Product
Americas Preferred Home Warranty Home Warranty
Pros
  • Being able to use my own contractor
  • Excellent service and coverage
Reason of review
Good customer service
New Reviewer

Policy covers more than appliances

I called in about my water heater had broke down. In talking they mentioned that my sump pump, gas line, and flood in my basement was covered. What a surprise to find out. I’m glad I purchased the home warranty from them.
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1 comment
#1503944

Appreciate your feedback and very glad that we could assist you in your time of need. Please remember that we are here for any future issues as well. America's Preferred Home Warranty strives to help homeowners and do the right thing within the terms and conditions of the home warranty agreement.

ID
#1215162 Review #1215162 is a subjective opinion of poster.
Service
Americas Preferred Home Warranty Homeowners Policy Claim
Reason of review
Good customer service