Anonymous

APHW review2

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APHW has performed advertised. Very prfessionsl staff.
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Reason of review:
Good customer service
Andrea A Nvc

Fantastic Service!

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America's Preferred Home Warranty offers great service!! The whole process was a very smooth transaction and the folks I spoke to were very easy to work with. From start to finish, it was completed very quickly. The customer service rep that I spoke with when I filed my claim seemed to genuinely care and was very thorough while seeing what she could do to provide the best warranty coverage for my appliance. Even our contractor that we hired remarked on how great they are to work with and how easy it was to complete the claim. My husband and I are very happy we got the home warranty when we purchased our home and would recommend it to everyone.
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Pros:
  • Excellent service and coverage
  • Being able to use my own contractor
  • That the home seller paid the premium
Reason of review:
Good customer service
1 comment
APHW A

We appreciate your feedback and are here to help homeowners in their time of need.

Carissa P Ibe

Great company!

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We have an amazing account representative. We've been with the company for 5 years and the SAME rep calls us to discuss our renewal each year. Our claims are processed efficiently with care. Everyone we've dealt with at America's Preferred Home Warranty has had a wonderful and helpful attitude. Definitely worth the money. I would recommend them to anyone who owns a home! They are able to answer our questions quickly and completely. There are payment options and deductible options to fit your budget. We've never had any issues and I can't imagine not renewing our warranty in the future. The coverage is great and there are different options available depending on your needs. The basic coverage is quite thorough.
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Reason of review:
Good customer service
1 comment
APHW A

Thanks for your comments. We always strive to help homeowners.

Lisa M Rqy

Excellent experience

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I am a first time home buyer and I was only in my new home for 5 days when my sewer pipe clogged and backed up - I was in tears! Moving, buying a house, all are so stressful without a major problem cropping up in the first week - what a horror! Luckily, I chose to purchase a warranty through this company, and what a godsend....they made the whole experience as positive and painless as possible, and were a real help in a time of great stress. I have already decided that I will be renewing my warranty with them! I really appreciate all that they did for me, and look forward to any future interactions I may have with them.
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Pros:
  • Being able to use my own contractor
  • Excellent service and coverage
Reason of review:
Good customer service
1 comment
APHW A

Really appreciate your feedback on your experience with APHW, thanks for sharing.

Lionel H Plo

Great warranty company

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We have had to use this warranty twice. We had no problem getting repairs approved and prompt payment. I have recommended this company to clients of mine as well.
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Reason of review:
Reliable warranty
1 comment
APHW A

Thanks for sharing your positive experience with America's Preferred Home Warranty. We appreciate the honest feedback and strive to help homeowners in their time of need, within the terms and conditions of the home warranty agreement. For further assistance with any issues please give us a call 24/7/365 at 800-648-5006 or email us at CustomerCare@APHW.com.

Anonymous

Nothing covered?!

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I am a first time home buyer and called about the washer leaking. It’s not covered! I then called today about the Icemaker in the freezer. The refrigerator is covered however the icemaker is not. Such a rip off, I don’t even know why I purchased a home warranty
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Reason of review:
Not as described/ advertised
1 comment
APHW A

Hello,I am very sorry about this experience. However we are unable to find you in our system, what is either your contract number, claim number, or the street address of your home.

Please send in an email to CustomerCare@APHW.com and I will follow up on this for you. Best regards

Mikeala Uom

Policy covers more than appliances

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I called in about my water heater had broke down. In talking they mentioned that my sump pump, gas line, and flood in my basement was covered. What a surprise to find out. I’m glad I purchased the home warranty from them.
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Reason of review:
Good customer service
1 comment
APHW A

Appreciate your feedback and very glad that we could assist you in your time of need. Please remember that we are here for any future issues as well. America's Preferred Home Warranty strives to help homeowners and do the right thing within the terms and conditions of the home warranty agreement.

Anonymous

Exceptional Customer Service

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When it was time to renew our warrant the customer service rep emailed us and offered her assistance. Once we spoke on the phone she gave me many payment options and various types of coverage/deductibles. She was very professional and helped us renew our warrant feeling safe and secure in our choices. Well Done !
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Reason of review:
Good customer service
1 comment
APHW A

Thanks for letting us know about your experience with America's Preferred Home Warranty. We strive to help homeowners and to do the right thing.

Please let us know if you have any issues. We look forward to hearing from you should you need to start another claim for a covered item.

Mikayla S Huj

Going back in their word

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Contacted the company several days before a contractor could come to the home in order to make sure the claim was covered. I went in depth to describe the porblem in order to ensure this would be covered. They stated it would and it just needed to meet my deductible, which was not a problem. I am less than 4 months into my home warranty by the way. The day the contractor came out, who was very helpful, I entered my claim number, they spoke with my contractor, and NOW stated they would not cover any of the expenses for my sump pump, which because of all the rain and flooding in Indiana right now, is a major problem. I have heard numerous bad service reports and going back on their word reports. I now second that and will not recomment their services.
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Reason of review:
Warranty issue
Anonymous

No response for weeks, "we need receipts and documents by midnight"

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We opened a claim on our air conditioner for replacement. Everything should have been covered according to the contract of $450 for less than a year. They told us and the contractor not to start work until we heard back from them. 7 weeks went by and they replied with "YOU HAVE UNTIL MIDNIGHT TO SUBMIT RECEIPTS OR NONE OF THIS WILL BE PAID FOR." They won't tell me what I need to submit by midnight because they only put my wife's name on the contract...It really seems like they are trying to get out of paying for anything which happened with our washer and garbage disposal. DO NOT WASTE YOUR MONEY ON THEM!
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Loss:
$450
Cons:
  • Try to get out of providing service
Reason of review:
Warranty issue

Preferred solution: Deliver product or service ordered

1 comment
APHW A

Hello,We’re unable to find you in our system, what is either your contract number or address?Please reply to CustomerCare@APHW.com and I will look into your issue.Thanks,David ParhamAmerica’s Preferred Home WarrantyCustomerCare@aphw.com | aphw.com

Anonymous

Best home warranty company

I have used two other major warranty companies in the past and I have hated them. This is by far the best company, and in my experience, they are easy to reach, and reimburse very quickly. I especially love that I can use my own contractors.
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Reason of review:
Reliable warranty
1 comment
APHW A

Thanks for your thoughtful comments regarding our staff and claims process.America’s Preferred Home Warranty strives to be the very best at customer service. To help ensure this we record, and review calls for training and continuous quality improvement.Best regards,David ParhamAmerica’s Preferred Home WarrantyCustomerCare@aphw.com | aphw.com

Jerald Vxy

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Verified Reviewer

Run around

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Some of our plumbing rusted in basement. America’s preferred won’t cover it because we didn’t install it. Load of crap. Had many issues with them. Use a different company.
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Reason of review:
Problems with payment
Virat Waa

Worse Company...Please heed my words "DO NOT DO BUSINESS WITH THIS COMPANY"

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The warranty was included with the purchase of my home. Three weeks in the home , I had plumbing issue. I phoned Americas Preferred Home Warranty to get solution. I was told to send in my Home inspection, which I did. I was told to find a plumber which I did. At this point I was told to call APHW when the plumber gets there and before the do any work. I felt like a child getting permission and the company did not trust my judge for me to pick a license contractor. After all this back in forth calling to APHW (5 calls) they proceed to tell me that is was not covered because the issue is outside not in the home. ( the pipes run in the house). The company find words and ways to not have to cover you. The customer service over the phone is Horrible. The call taker response like they are covering you and its there money. When in fact you are paying their salary. At the end. I was not happy with them and I don't recommend this company at all.
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Loss:
$255
Cons:
  • Unprofessional
  • Poor service
Reason of review:
Poor customer service

Preferred solution: Price reduction

1 comment
APHW A

Hello,

Thank you for letting us know about your experience.

Unfortunately, and not to minimize your emergency, per the terms and conditions of the home warranty agreement lines located outside the main foundation of the home aren’t a covered item. I know this isn’t an outcome you had wanted, but our warranty does explain this in detail and our staff is here to answer any other questions you might have.

Please remember that your home warranty covers many home systems and appliances and that we are here for any future claims.

Best regards,

David Parham America’s Preferred Home Warranty CustomerCare@aphw.com | aphw.com

Kassady Fch

Worst company ever...useless!

America’s preferred home warranty is the most useless warranty company ever! They basically cover nothing..

a leak in my home they will only cover 500. The leak in the bathroom did 15k I. Damages. Water heater went a week into moving in it costs us over 1200 they only cover 500 cause it was within its 13 year life span.

They cover nothing but call themselves a home warranty company.

Do t ever use.. don’t buy!

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1 comment
APHW A

Hello Christine,

We appreciate your thoughtful criticism regarding this claim.

America’s Preferred Home Warranty reimburses homeowners for failures due to normal wear and tear based on the life expectancy of the system. Using a like for like replacement model, our process gives fair and equitable coverage to assist homeowners.

We strive to assist everyone within the terms and conditions of the home warranty agreement.

I've asked our Customer Care Department to look at this again and will let you know if a change in status occurs.

Best regards, David Parham America’s Preferred Home Warranty CustomerCare@aphw.com | aphw.com

Anonymous

Great Warranty

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We’ve had to use this twice. Both time are repair was covered minus our deductible with out any problems. They also sent our reimbursement check promptly.
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Reason of review:
Good customer service
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