Americas Preferred Home Warranty
Reviews and Complaints
Short Review on July&nbs-04:00;14,&nbs-04:00;2016
America's Preferred Home Warranty refused to pay for furnace repairs
Americas Preferred Home Warranty - Claim Review from Los Angeles, California
Americas Preferred Home Warranty - Air Conditioner Repair Review from Strongsville, Ohio
They let you choose your own contractor
- Excellent service and coverage
Furnace stopped working but America's Preferred Home Warranty won't cover repairs because furnace is old!!!
I bought my house a couple months ago and 2-3 months into using the furnace it stopped working. Filed a claim through America's Preferred Home Warranty, Inc but they denied my claim because it was recommended by my inspector to replace some parts in the furnace...which was functional up until now.
they said this is a defective part and they don't cover that!! just so you know what their definition of a defective part is "functions well but old, may stop working if it goes bad, is not brand" so if you have an equipment that is old when you bought the warranty you're more likely not going to be able to get it covered, cause it is defective in their own terms.
don't waste your money with them!!!!!! WARRANTY ONLY COVERS BRAND NEW PARTS.
Preferred solution: Let the company propose a solution
Skylight Leak
The Home Warranty that DOES NOT cover anything!
Incident 1:
My heat pump failed on my new house that I purchased. I called Americas Preferred Home Warranty Inc. to file a claim. They stated to have a technician call and talk with the representative when he arrives. The technician arrives and tells the representative that the compressor has failed on the unit. The representative states that the repair is not covered. The warranty on the unit would fix the heat pump but the Freon that the unit needs would not be covered.
Incident 2:
My dishwasher stopped mid-cycle one evening so I called Americas Preferred Home Warranty and once again they stated to have the technician call when he was there. The technician told the representative that the thermal fuse has failed on the unit and needed replaced. The representative said that it was not covered. They didn't give a reason just said it was not covered. In their service agreement it clearly shows that the dishwasher was covered. Even the service technician was surprised by this. It was an internal component which acts as a safety and makes the dishwasher work.
This company is a @#$^ing joke!
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I feel your pain, terrible company, not much more than a scam.
we feel your pain. they didn't fix anything for us but they took are money.
I wish I would have checked here first before we bought the warranty.
live and learn. I will check here for anything else first before buying.