Product: Americas Preferred Home Warranty Homeowners Policy Claim Clear all filters (11 of 11 reviews match)
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We have an amazing account representative. We've been with the company for 5 years and the SAME rep calls us to discuss our renewal each year. Our claims are processed efficiently with care. Everyone we've dealt with at America's Preferred Home Warranty has had a...
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5.0
Product
Americas Preferred Home Warranty Homeowners Policy Claim
#1216466
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Americas Preferred Home Warranty - Policy covers more than appliances

I called in about my water heater had broke down. In talking they mentioned that my sump pump, gas line, and flood in my basement was covered. What a surprise to find out. I’m glad I purchased the home warranty from them.
4.3
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
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Product
Americas Preferred Home Warranty Homeowners Policy Claim
#1215162
Contacted the company several days before a contractor could come to the home in order to make sure the claim was covered.I went in depth to describe the porblem in order to ensure this would be covered. They stated it would and it just needed to meet my deductible,...
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1.5
Product
Americas Preferred Home Warranty Homeowners Policy Claim
#1204913
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Americas Preferred Home Warranty - Run around

Some of our plumbing rusted in basement. America’s preferred won’t cover it because we didn’t install it. Load of crap. Had many issues with them. Use a different company.
1.0
Details
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Value for money
Product
Americas Preferred Home Warranty Homeowners Policy Claim
#1175957
I phoned Americas Preferred Home Warranty to get solution. I was told to send in my Home inspection, which I did. I was told to find a plumber which I did. At this point I was told to call APHW when the plumber gets there and before the do any work. I felt like a...
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dgparham
dgparham
Americas Preferred Home Warranty Verified Representative

Hello,Thank you for letting us know about your experience.Unfortunately, and not to minimize your emergency, per the terms and conditions of the home warranty agreement lines ...

1.0
Product
Americas Preferred Home Warranty Homeowners Policy Claim
I didn't like
  • Poor service
  • Unprofessional
#1135009
They told me there was nothing they could do even though I explained to them I was not sure how the warranty worked and was not informed I had to call them first before I got the repairs done so I highly recommend anyone looking for a home warranty company to stay...
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dgparham
dgparham
Americas Preferred Home Warranty Verified Representative

Hello,Thanks for your feedback and glad we could approve this claim.Per the terms and conditions of the Supreme Home Warranty agreement this amount is the maximum we can appro...

1.0
Product
Americas Preferred Home Warranty Homeowners Policy Claim
I didn't like
  • Scam artists did not want to really help anyone
  • Unprofessional
  • Poor service
#1090920
I had a heat exchanger go out on my 15 yr old furnace that needed to be replaced in early February.I was told there was a 20yr warrantly from Carrier on the exchanger and no coverage by America's worst. Not even the labor or the service call to take the heat exchanger...
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dgparham
dgparham
Americas Preferred Home Warranty Verified Representative

Hello, Thanks for your feedback. We are unable to locate you in our system.What is your address or contract number? Please let me know at CustomerCare@APHW.com Best regards, D...

Anonymous
al

Any intelligent person who buys this *** warranty with this scam American Home Warranty is an ***. Save your money and hire your own person to fix. I cannot believe this com...

1.5
Product
Americas Preferred Home Warranty Homeowners Policy Claim
I didn't like
  • Scam artists did not want to really help anyone
#1048524
i have a daughter and son in law recently purchased their first home and was conned into purchasing this home (*** over warranty).Of course they are young mid 20's. they have already several incidents that should be covered under this home warranty protection....
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dgparham
dgparham
Americas Preferred Home Warranty Verified Representative

Hello,Thanks for your feedback and sorry about this situation.I’m glad we were able to approve your claim and get you some cash towards repair or replacement.Please remember t...

Product
Americas Preferred Home Warranty Homeowners Policy Claim
#1048401
Do NOT use this company.If a home seller is offering this company, tell the seller NO and to please select one of their competitors. Our built-microwave went out and we were told it was worth $359 - $50 deductible for full replacement. They said a check would arrive in...
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dgparham
dgparham
Americas Preferred Home Warranty Verified Representative

Hi Steven,We appreciate your feedback and are sorry about this situation.America’s Preferred Home Warranty strives to do the right thing.Thanks for sending the receipt, I’m gl...

1.0
Product
Americas Preferred Home Warranty Homeowners Policy Claim
I liked
  • That the home seller paid the premium
I didn't like
  • How they knowingly subtracted the deductible twice
#1034353
Americas preferred home warranty will not cover labor or anything because the furnace has a 20 yr warranty on the heat exchanger (warranty doesn't cover labor either) very vague statement in fine print in back of warranty book so im out $1200- $1400 to replace half...
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Anonymous
al

Same issue with a 15 yr old heat exchanger that was shot. No heat in february but since the unit was under a 20 yr warranty not covered. I was told to exchange with Carrier a...

2.0
Product
Americas Preferred Home Warranty Homeowners Policy Claim
I liked
  • Being able to use my own contractor
I didn't like
  • That they wont honor labor costs
#1004310