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Americas Preferred Home Warranty Reviews
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Verified Reviewer New ReviewerWorst experience ever. They probably won't pay for even part your repair.
Update by user Nov 13, 2022
We got a call from the company. They reviewed the case and decided they would cover the repair in the amount allowed, which was $500. I am very pleased with this.
Original review updated by user Oct 13, 2022
Waste of time and money. AND there is a max of $500 (minus deductible) for Electric, plumbing and... ID
Location
Phoenix, Arizona
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New Reviewer
Hello William, Thank you for taking the time to submit your review; I can understand your frustration with the claim determination. This contract provides protection against the breakdown of specific items due to normal wear and tear.
It doesn't cover everything, and it may not cover the entire cost of repair or replacement of a covered item. The contract requires a diagnosis, including the cause of failure, to determine if coverage applies under the terms of the warranty. Upon review of your claim, I see your technician advised us that the wire running to your cooktop was compromised, stating that the voltage was low. He suspected that a screw might have pierced the wire or that it may have been nicked by something.
While that scenario is not normal wear and tear, as he was unable to provide a precise cause of failure, I am happy that upon review we were able to approve your claim for an amount to help offset the cost of your electrical repair. Also, we did not advise at any time that the warranty requires the wall to be opened to approve the claim. If access is needed to provide a diagnosis or cause of failure to determine coverage, it is up to you as the homeowner to authorize your technician to gain access for that purpose. During the call with the technician, he stated that he had already opened a small hole in the wall while trying to locate the compromised wire and determine how it failed.
Thank you for speaking with us today about the approval on your claim. Please give us a call once the work is completed so we can begin the reimbursement process. Our customer service department is available 24/7/365 at 800.648.5006. When the season means more time in the kitchen, the last thing you need is for your stove or oven to quit on you.
Check out this short article with some great maintenance tips to help keep your stove or oven running smoothly: https://bit.ly/3tHW6zi. Respectfully, Customer Care Support Team CustomerCareSupport@aphw.com America's Preferred Home Warranty